Replacement and Exchange Policy totch.club for customers
At totch.club, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. Please find below the details of the policy, as applicable, for the products and services sold on totchclub.
Please note that certain products in the mentioned table may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below. For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
| Product | Brand | Replacement Policy |
| All products | All brands | Within 5 Days from the Delivery Date |
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, totch.club shall not be responsible for any loss/damage/theft caused to such incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address.
A fixed shipping charge of Rs. 100 shall be levied if the customer refuses to accept the original order or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
How does Replacement/Exchange work?
In case you face any concerns with the product, you may request for a Replacement/Exchange (reasons as applicable), within the specified valid window after the delivery of the selected range of products (based on availability) by writing to us on our email at contact@totch.club
Return will be applicable only in the below cases
- Items damaged or defective
- Wrong product delivered
Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s). Please note that the product should be unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer / brand packaging (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable) for refund to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process refund for the returned product.
Once the original product(s) has been received at our Facility and the quality check has been carried out, the replacement/exchange product will be shipped to your address. You may track the delivery of the replacement/exchange Order on the same Order Details Page.
Estimated Reverse Pickup Time: For all those Pin codes, where pickup service is available by reputed couriers, the Reverse Pickup time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which totchclub is not liable and would request the users to cooperate as totchclub continuously tries to reduce such instances.
Refund mechanism :
In the case of replacements/exchange, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.
In case the replacement product is not available or the availed service is not cancelled, the entire amount paid by you for the product/service through any of the payment modes, can be refunded as follows :
- Original source transfer – The amount will be refunded to the source from where the payment was made by customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card linked bank account used by the customer at the time of making initial purchase.
- Please note that the shipping charges and COD charges, if applicable are non-refundable.
Below is how you can choose your desired transfer mode during the refund process:
| Source of payment | Source of refund |
| Paid via prepaid/credit and debit card/Internet banking source | Credit amount back in prepaid/credit and debit card/Internet banking source |
| Paid by COD | Bank Transfer/UPI |
Note: Providing accurate Bank details shall be responsibility of the customer on their totch.club user account.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter are correct. totch.club will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
- For payments made through any of the wallet gateways like Paytm, MobiKwik etc., the amount will be refunded to the original mode of payment.
- Depending on the customer’s return history, totchclub holds the right to charge a nominal fee of INR 100/- per return request or such amount as may be decided by totch.club from time to time, in case the return rate of the customer has been significantly high.